From humble beginnings with one location in 1999, an antiquated lens fabrication lab, three full time employees, and a vision to build a customer-focused, market-leading company, The Factory Optical Group has evolved to 26 retail locations in Western Canada.
We are a “chain of neighbourhood stores.” The “chain” component of this position conveys our focus on leveraging buying power and technology, implementing efficiencies and big company thinking, and passing the savings onto their customers in the form of the Country’s largest everyday Designer 2 for 1 offer.
The “neighbourhood store” element, is to remind us that there is a different feel to a locally owned retail operation than there is to a larger chain. A better feel. A feel where it seems that the people care more. In spite of our growth, we endeavor to remember our customers and we have empowered our staff to operate every day as if they owned the store. In other words, to operate every store as a neighbourhood store.